Question 1

Q: How do I book a cleaning service?

Accepted Answer

A: Easy! Just click on the botton below,

and fill out the short form. You’ll be able to select your package, share details about your space, and let us know any special requests. Once we receive your form, we’ll be in touch to confirm your appointment and finalize the details.

Question 2

Q: How far in advance should I book?

Accepted Answer

A: We recommend booking at least 3-4 days in advance to secure your preferred time, especially for first-time cleans or deep cleans. That said, we’ll always do our best to accommodate last-minute bookings when we can.

Question 3

Q: What is your cancellation and rescheduling policy?

Accepted Answer

Life happens—we get it! If you need to cancel or reschedule, please give us at least 24 hours’ notice. Cancellations made within 24 hours of your appointment may be subject to a cancellation fee to fairly compensate our cleaners.

Question 4

Q: Do you charge a cancellation fee?

Accepted Answer

A: Yes, if a cancellation is made with less than 24 hours’ notice, a $50 late cancellation fee may apply. No-shows or cancellations at the time of service will be charged the full service fee. (We do use common sense and understand there are emergencies and tough life situations that can come up)

Question 5

Q: What are the payment options?

Accepted Answer

We accept secure online payments via credit card or e-transfer. You’ll receive an invoice after your service is complete, making the process smooth and hassle-free.

Question 6

Q: What if I’m not home during the clean?

Accepted Answer

A: No problem! Many of our clients provide us with instructions for entry (lockbox codes, keypad access, etc.). We’ll lock up carefully when we leave and can text you when the job’s done!

Question 7

Q: What if something gets damaged during the cleaning?

Accepted Answer

We are fully insured. In the unlikely event that something is accidentally damaged, we’ll notify you immediately and work with you to make it right. You’re always protected with us!

Question 8

Q: Can I give feedback or request changes after a clean?

Accepted Answer

A: Please do! We welcome feedback and are committed to making sure you’re 100% satisfied. If something wasn’t quite right, let us know within 24 hours and we’ll return to make it sparkle—no extra charge.

Question 9

Q: Should I tip my cleaner?

Accepted Answer

A: Tips are never expected but always appreciated. 
If you feel your cleaner went above and beyond, feel free to show your appreciation with a tip—cash, e-transfer, or adding it to your invoice all work! 100% of tips go directly to your cleaner.

Question 10

Q: Is Sundays Best Cleaning & Supply licensed, bonded, and insured?

Accepted Answer

Yes, we are fully licensed, bonded, and insured for both residential and commercial cleaning. This ensures you have complete peace of mind in the rare event of damage, loss, or injury. We take your trust seriously and operate with the highest level of professionalism. Certificates of insurance are available upon request.

Question 11

Q: What’s included in each clean?

Accepted Answer

✨ The Refresher  (2-Hours)
“The Quick Fix”
 Just had guests? Kids tornado through the living room again? This is your rapid refresh. We’ll swoop in like cleaning ninjas to tackle your high-traffic chaos zones—think bathrooms, kitchens, entryways, and wherever the dog mysteriously drags things. It won’t pass the white-glove test, but it will pass the in-laws test (mostly).

🧽 Essential Clean (4 Hours)
“The Whole-House Wake-Up”
 Your house called—it said it feels dusty and emotionally neglected. Enter the Essential Clean. We’ll roll up our sleeves and give your whole home a solid surface-level reset: bathrooms, bedrooms, floors, kitchen counters, and anything else looking like it’s been on vacation. It’s like a spa day... for your house.

🧼 Deep Clean (6 Hours)
“The Cleanse Your Soul Didn’t Know It Needed”
 This is where we go full Marie Kondo—but with elbow grease. We’re talking baseboards, inside your microwave (yes, we’ve seen worse), behind the couch, and into all the crevices your vacuum has ghosted for years. It’s detailed, it’s intense, and your house will finally forgive you for the “cleaning” you did before guests came over.

Question 12

Q: Can I book recurring service?

Accepted Answer

A: Yes! Most of our clients choose weekly, bi-weekly, or monthly visits. You can set it and forget it.

Question 13

Q: Do I need to provide any supplies?

Accepted Answer

A: Not one thing. We bring everything we need—non-toxic products, microfiber cloths, all the cleaning tools, mops and vacuums. If you'd like us to use your vacuum, just let us know!

Question 14

Q: Will I have the same cleaner every time?

Accepted Answer

A: We try our best to keep consistency, especially for recurring clients, but there may be occasions where a different team member steps in. Rest assured, all of our cleaners are trained in Sundays Best standards and we will be sure to let you know if someone else is covering your clean!

Question 15

Q: Are your cleaning products really all-natural and non-toxic?

Accepted Answer

A: Yes! We proudly use a mix of our own homemade, tested recipes and carefully sourced products that are free from harsh chemicals, artificial scents, and toxins. Every product is safe for kids, pets, and the planet.

Question 16

Q: What do you use to clean?

Accepted Answer

A: Our go-to ingredients include vinegar, baking soda, Sal Suds, Castile soap, 100% pure essential oils, and plant-based surfactants. We also use products certified by trusted eco-standards like EcoLogo or EWG Verified when store-bought is needed (like our toilet cleaner!)

Question 17

Q: How effective is non-toxic cleaning?

Accepted Answer

Absolutely! Our non-toxic cleaning methods are tough on grime but gentle on your home and the environment. Many of our plant-based products actually outperform conventional cleaners, leaving no chemical residues behind.

Question 18

Q: Are your cleaning products scented?

Accepted Answer

Yes, our products are scented with 100% pure essential oils, offering signature scents for every season. Prefer unscented? Just let us know, and we’ll customize it for you!

FAQ & tips!